Refund policy

This policy covers purchases in our web apps, which today means NEO SEO credit packs. Custom work for a client, like building a website, follows the quote or agreement for that job.

You can ask for a full refund of a credit pack within 14 days of buying it, as long as none of its credits have been spent. We refund the full price to your original card through Stripe, and remove that pack's credits from your balance.

Once you spend even one credit from a pack, the sale is final: that pack can't be refunded after that, at any point. Stripe refunds usually reach your card in 5 to 10 business days. After 14 days, unspent credits are still yours to use, because they never expire.

• A credit pack once any of its credits have been spent.
• Free welcome credits. They have no cash value.

You don't need to ask for these. The credits go straight back to your balance:

• Unlocking a fix: if we can't write its lesson, or it isn't ready within an hour, your 20 credits come back and the fix says so.
• A paid re-check: if it can't give a clear answer (your site blocked our checker, we couldn't reach it, something failed, or there was no answer within an hour), your 10 credits come back.
• The free starter check: if it stops (your site blocked our checker, we couldn't reach it, the site already had its free check, or something went wrong on our side), all your welcome credits come back and nothing is charged. When it finishes, it only uses what it cost to run.

These are returns to your credit balance, not refunds to your card.

If you dispute a payment with your bank, the credits from that purchase are removed while the dispute is open. Your balance can go below zero, and you can't spend credits until it's back above zero. If the dispute is closed in our favour, the credits are restored. The same happens when we refund you: the refunded credits are removed, and if a refund fails or is cancelled, they come back.

Please email us first. It's quicker for you than a dispute, and we'd rather fix it.

Email socoagents@gmail.com from the address you sign in with, and tell us roughly when you bought and which pack. If it qualifies, we'll refund it in full.

SoCo Agents (South County Agents), a sole proprietorship based in Rhode Island.

Email: socoagents@gmail.com. We read every message and aim to reply within two business days.